Required skills

welldeveloped communication skills to

liaise with others share information using questioning and active listening as required

use language and concepts appropriate to cultural differences

numeracy and IT skills to

perform calculations related to superannuation fund

access and update account records electronically

use internet information

welldeveloped literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information

data analysis and interpretation skills

interpersonal skills to relate effectively within a team environment

organisational skills including the ability to plan and sequence work

Required knowledge

communication and documentation requirements of specialists and procedures for engaging with specialist services

features compliance and reporting requirements of the Superannuation Industry Supervision SIS Act Taxation Act Corporations Act and other relevant legislation

industry codes of practice and relevant legislation

organisation policy and guidelines

performance management procedures

relationship between actuaryauditor and trustee under SIS

relevant regulatory bodies and legislation

how to determine the reputation and expertise of service providers in the industry

risk management strategies

scope of service provisions

the consequences of noncompliance

the role and responsibilities of specialist services used in superannuation

timeframe requirements for compliance reports for specialist services

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

establish scope and criteria for outsourced services and select engage and monitor outsourced suppliers

implement tendering processes and assess service applications

assess supplier performance and renegotiate as required

review legal contracts

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation financial records

access to organisational policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios

Guidance information for assessment

Outsourced services may include:

Legislative and regulatory requirements may include guidelines covered by, as amended:

Engagement criteria may include:

Performance standards may include:

Required changes in service may include: